FAQs
- Q: How can I place an order?
A: Ordering with SLAYDY is simple. Visit our website, browse our collection, and add your desired items to the cart. Proceed to checkout and follow the prompts to complete your purchase.
- Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, UPI, and other secure online payment gateways, ensuring a seamless and secure transaction process.
- Q: How long does shipping take?
A: Shipping times may vary depending on your location. We strive to dispatch orders within 2 business days. Estimated shipping times will be provided during checkout for your convenience.
- Q: Can I track my order?
A: Absolutely! Once your order is shipped, we'll provide you with a tracking number. You can use this to track the progress of your package with the designated courier service.
- Q: What is your return policy?
A: We want you to be delighted with your purchase. Please refer to our return policy page for detailed information on returns, exchanges, and conditions for eligible items.
- Q: How can I contact your customer support?
A: We're here to assist you. You can reach our dedicated customer support team through our contact page, or by email during our business hours. We're happy to answer any questions or address any concerns you may have.
- Q: Are your products authentic?
A: At SLAYDY, authenticity is our utmost priority. We source our materials from trusted suppliers and ensure that each piece meets our rigorous quality standards. Our jewellery is crafted with precision and care.
- Q: Can I resize or customize a piece?
A: While some of our jewellery may be customizable, resizing options may vary depending on the design. Please reach out to our customer support team to inquire about specific customization requests.
- Q: How do I care for my SLAYDY jewellery?
A: We provide care instructions with each purchase to help you maintain the beauty of your jewellery. Avoid exposing it to harsh chemicals or extreme conditions, and clean it gently using appropriate methods recommended for the specific materials. You can also read our latest blog on Tips & Tricks to take good care of your precious jewelry for in-depth knowledge.
Please note that the above FAQs are general in nature. For more detailed information or specific inquiries, we encourage you to reach out to our customer support team.